Save Your Account With The Amazon Email And Policy Guide [2022]

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Updated:

05/16/2022

Amazon Account Email List

DEFEND & Save Your Amazon Account 

As a seller, the ability to Save Your Amazon Account selling status is a skill no one wants or expects to ever utilize. Inevitably, at some point most sellers receive some sort of major violation email from Amazon, justified or not.    To make matters worse, the majority of the time, the department responsible is all but impossible to contact and Seller Support does what it does best, provide very little assistance and close cases out of seller frustration.    

Listed below are email addresses that go directly to inner departments responsible for enforcement and resolution.   Use the Amazon Insider Contact List information wisely. Do not spam them and do not lie or misrepresent the truth.   Contact them with all of your supporting documents available and ready.   

Amazon Email Account List

Official Amazon Emails:

[email protected]
[email protected]
[email protected]
[email protected]
[email protected]

Seller Performance Review:

[email protected]
[email protected]
[email protected]

To get more details about your case, you can speak directly with an Account Health Specialist (Amazon Performance Team) via the below link: https://sellercentral.amazon.com/cu/contact-us/cmn/QUALITY The Amazon Performance Team is available 7 days a week, from 7AM - 6PM PST

Amazon performance team:

US: [email protected]
UK: [email protected]
FR:  [email protected]
DE:  [email protected]
JP:   [email protected]
ES:  [email protected]
IT:   [email protected]
CA: [email protected]

Appeal for product quality issues:

US: [email protected]
UK: [email protected]
FR:  [email protected]
DE:  [email protected]
IT:   [email protected]
ES:  [email protected]
IN:  [email protected]
MX: [email protected]

1 0n 1 Coaching Available

Amazon CEO Jeff Bezos

What Amazon email contact list would be complete without a way to contact the man himself?   Don't fool yourself, he probably does not read these.   But they are read by his executive office staff and they are followed up on in most cases.   Only to be used in extreme cases, these emails usually take weeks for a response, although I have received a next day response recently.  My past experience with this has always been very positive results until recently due to the AI responses being sent.  Here it is, do not abuse it.    [email protected]

Account Appeal

Brand trademark infringement:

[email protected]

After the infringement of intellectual property rights

US: [email protected]
UK: [email protected]
FR:  [email protected]
DE: [email protected]
IT:   [email protected]
ES:  [email protected]
IN:  [email protected]
MX: [email protected]

Get the unpaid earnings after your account is closed by Amazon:

[email protected]

Appeal for payment after an account is closed:

US: [email protected]
CA: [email protected]
UK: [email protected]
FR:  [email protected]
DE: [email protected]
IT:   [email protected]
ES:  [email protected]
IN:  [email protected]
MX: [email protected]

Value Bomb

Amazon sellers live and die based on Amazon Search Engine results, commonly known as A9. To master selling on Amazon, you must fully understand the direction of the driving force behind all that is Amazon itself. Pay attention to posted mission and value statements as they identify what the algorithm is currently focused on.  

The following is the current statement on Results and Ranking:

"One of A9's tenets is that relevance is in the eye of the customer and we strive to get the best results for our users. Once we determine which items are good matches to the customer’s query, our ranking algorithms score them to present the most relevant results to the user.

Our ranking algorithms automatically learn to combine multiple relevance features. Our catalog’s structured data provides us with many such relevance features and we learn from past search patterns and adapt to what is important to our customers."


Amazon Policy Links

Amazon: Friend Or Foe

Many Amazon sellers mistakenly think Amazon is their business partner in some fashion. Make no mistake, Amazon is not your partner, it is your competition. Amazons' own internal communications indicate that Amazon views sellers as competitors.

You are selling on a platform that sells right along side of you and mines your data for gems. Amazon thinks nothing of producing its' own product based on the results of your success while taking your market-share right out from under your nose.

Brand registry is worthless in this situation.  So what can a seller do to protect themselves?  The best thing a seller can do to protect themselves both on Amazon and against Amazon is to diversify off of Amazon.  Having a presence elsewhere that you sell on or at least establish a site for your business.  

Posting images of your products helps to build you brand.  It also is a deterrent against hijackers as they see you have more leverage when your brand collateral is in more than one location.   IP complaints are on the rise against sellers and Amazon seems to selectively enforce how they deal with each complaint.   If you cannot resolve the issue you have an additional, non-Amazon tool that can be used against complaints and Amazon itself.  

A DMCA takedown notice can be filed and served to Amazon for IP complaints.  Amazon has to comply.   It can backfire however, because if you are falsely accuse someone and they dispute it, you have to show proof of filing a lawsuit within 120 days or they win.

A9 Algorithm

Amazon is by design an algorithm created to be automated and function on its' own.

The best way to describe it is to think of it as a ball rolling down a track, To get to the bottom, Account Health, the ball repeatedly goes through different gates as it moves along which are dependent on different metrics and KPI's being satisfied. Missing any standard or ticking any violation opens different more complicated paths for the account to travel. 

Right or wrong, this sets in motion a myriad of possibilities and at times penalties.

Account Restoration & Services

The path to account restoration can be very complicated and impossible to navigate. We have our own Amazon contacts developed over the years and have specific paths we take to ensure client success. However, we teach clients to aggressively manage their accounts and operate within the rules.   The ability to get your selling privileges reinstated right away is tantamount to maintaining rank and position.

Even with the years of experience that we have between all of us, sometimes, outside assistance becomes necessary. The knowledge and patience needed to navigate the Amazon minefield overwhelms the best of intentions. Over the years, businesses and professionals have developed and focus on this as a specialty.

Listed below are the best in the business in terms of getting Accounts Reinstated, Reviewed, POA Assistance, IP Infringement, and Hijacker Defense

Chris McCabe - EcommerceChris
CJ Rosenbaum - Amazon Sellers Lawyer
Cynthia Stine -  Egrowth Partners
Ed Rosenberg  - Amazon Sellers Group

Wrapping It Up

Face it, selling on Amazon can be a slippery slope.  You need the knowledge and practice technique that will keep your account healthy.    But understand actions produce consequences and sometimes things out of your control will occur.  

The best defense is diversity in your business and a backup plan.  A smart business person always has a backup plan.  If you wake up and your selling privileges are permanently suspended, what is your plan of action?  If you have not considered it, you need to start!   

About the author 

Joe Reichsfeld

Joe Reichsfeld is an E-commerce Coach and Consultant who has been helping entrepreneurs succeed online since 1999. Before E-commerce, Joe spent almost 20 years managing and consulting in the food and beverage industry. His background, plus years of experience working with thousands of sellers, gives him a unique perspective and approach that has helped many clients. Joe currently works with solopreneurs, small and medium-sized businesses, and Fortune 500 companies. He helps his clients create strong brands—using organic and paid methods—that have proven to deliver sustainable sales, traffic, and long-term growth. His strategies help clients dominate their niches and reach a larger target audience while diversifying across markets and borders. Book a 1 on 1 coaching call with Joe today and find out how he can help your business grow!

WORKSHOPS

The workshops below are designed to help you level up your game in each of the areas of interest presented. Many include the full systems and processes used to help a client stand apart from their competitors and take control of their business. As a member, you can access all of these workshops for as little as $39.95 per month after a 7-day free trial. The Pinterest Traffic Domination Workshop is available for FREE to all users.

Sellers who want personalized, guided coaching and a detailed game plan covering the best methods to increase sales in their niche and product categories should sign up for 1 On 1 Ecommerce Coaching with Joe. It's only $299.95 per month. Availability is limited, so get in while you can at this low price.

14 lessons

Intermediate

The half-life of a tweet is 24 minutes, a Facebook post is 90 minutes, and a Pinterest pin is 3.5 months . Pinterest is the number 1 source of FREE Ecommerce traffic since 2018 and users spend over 35% more than any other Social Media referral. As an effective visual, planning, search engine, how will you use to benefit your business?

Content Marketing is a strategy centered on producing and circulating high-value, relevant, content to a specific audience. Follow the process we have used to create communities resulting in 7 and 8 figure sales using organic traffic from evergreen content.

5 lessons

Intermediate

A Buyer Persona is a semi-fictional representation of your ideal customer based on research and data about real people. Understanding your audience and their motivations is key to your success. Simplify your efforts when you understand your personas. Go through our workshop to nail this down quick!

7 lessons

Intermediate

Amazon states that 72% of shoppers search on Amazon before making a purchase. This creates a significant misunderstanding. Shoppers research their issues on Google, Social Media and Forums first to understand the problem and find solutions. Get in front of potential buyers long befote they get to Amazon with Google Ads.

8 lessons

Intermediate

Imagine creating a product, the effort, and expenses occurring only in the beginning. All future sales occurring with minimal effort, and zero inventory utilizing a Print on Demand format. Using KDP, Kindle Direct Publishing, to produce books and content can create ongoing passive income like this

3 lessons

Easy

Hashtags are a FREE, simple way to get your message and content in front of your audience and potential followers who are interested in your specific topics. They work extremely well for targeting influencers audiences, competitors, and borrowing the efforts of other creators to help distribute your message.

1 On 1 Ecommerce Coaching & Consulting

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"Today's world is filled with people who have a lot of 

joe-reichsfeld

advice, but what they don't have is the ability to help you reach your goals. I can help you. Are you ready to let my experience work for you? Let's talk."

Would you like to know if coaching is right for you and get started on taking control of your future? Book a free strategy call with Joe to find out! There's limited availability, so book now before this offer ends.

“Using Joe’s techniques, I was able to engage my target audience in a way like never before to create social proof for my product, gain reviews, and build traction in my niche. With Joe’s methods, I was truly able to add value to my product like no other seller in the market.”

Adam L. (Amazon 3rd Part Seller)

“Ecommerce Optimizer was a huge benefit to my business. Leveraging tested methods and fundamentals I was able to tune my existing marketing and add new forms to reach potential customers without wasting tons of money. My weekly sales baseline increase 3 fold over 6 months and I was able to keep my marketing budget the same. Solid business fundamental a must if you're looking to grow your business.”

Dave H. (Amazon 3rd Party Seller)

“We have seen substantial growth in our online sales while also expanding into markets and onto platforms we wouldn't have with ease and success.   Joes' insight has enabled us to avoid making costly mistakes while optimizing our existing listings and increasing sales on them as well.   His knowledge of how the marketplaces function saved us quite a bit, almost 100k a year in fees on Amazon alone.   This has been a very positive experience for us and we look forward to continue working together. ”

Chris D. (Amazon Vendor, Multi-Channel Worldwide Brand)

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